Knowledge Base
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- My Mom purchased this hearing aid & she is having trouble talking on the phone. Is there any setting which may need adjusting when talking on the phone?
- I just purchased the rechargeable hearing aids for my 98 year old mother. When I put them in the base to first charge them, they lit up BLUE. However, the instructions say they should be green or red. What does this mean?
Thank you for shopping with us. We would like to inform you that you receive the upgraded version of rechargeable hearing aid. American Medical Association (AMA) requires that Red Light should only be used for Emergency, that's why we changed the Red Light indicator to Blue Light. Your new rechargeable hearing aid has a Blue Light indicator ON during charging. And a Green Light when fully charged and power ON.
Read more - Do I need to keep plastic string toOperate aids
No, you do not have to. The stabilizing bar (retention bar/ sport lock) will keep your hearing aid in place. But you can cut if off if you don't like it. It won't affect the operation.
Read more - I read a support q and a from 2020 that the charging base light was "upgraded" from red to green. My new one starts red and stays red to full charge. (I do make sure aids are turned off for charging)
It is NOT normal but please be assured that we stand behind of our product. We are reaching out to help
Read more - Only one side of my EarCentric DX800 charger is charging the hearing aid and spare battery. The light is blue, but the batteries don't charge and the light never turns green. The other side charges and the light turns green. I have to switch the battery a
The charging port is directional. Please try to sit your battery in a different direction it should charge.
Read more - tengo un sumbido en el oido izquierdo
Si es la primera vez que usa audífonos, intente usarlos de 2 a 3 horas cada día. Luego aumente lentamente su tiempo de uso. If you are a first time hearing aid user, please try to use them 2-3 hours each day. Then slowly increase your wearing time.
Read more - El audifono EarCentric RV4 DF3030131 tambien eliminan los sumbidos de los oido
Pruebe con una cúpula más grande incluida en el paquete. Una cúpula más grande puede reducir significativamente los silbidos. Please try a larger ear dome included in the package. Larger dome can significantly reduce whistling.
Read more - fully charged take out charger put in ear but no beeps are volume push volume nothing
Please press and hold the button above the volume key for about 2 seconds. You will see a green LED light ON. Then you can put it in your ear. To power OFF, please press and hold the same power key for 2 seconds and you will see a blue light indicator.
Read more - The lowest level is too loud. Can it be adjusted?
Please try close-tip ear domes. In the meanwhile, we will reach out help!
Read more - After being continuously bright green, now one charger is green and the other is red. The hearing aid itself is not lit up blue either. What does this mean?
If the LED indicator on your charger becomes RED instead of green light, it means that your charger isn't properly working; the charging base cannot support the charging of both hearing aids at the same time or possibly caused by local/unstable electricity. In this case, we suggest that you try plugging the charging base to different power outlet. However, if it's still the same issue, please call our customer support for further assistance.
Read more - I have my hearing aids turned all the way down and its still to loud. Is there anything I can do about this?
At first, many sounds will seem louder than they were before you got your hearing aids, and you will pay much more attention to your surroundings than usual. You will also discover sounds that you may not have heard for a long time. This is perfectly normal and is not because your volume has been set too loud. It is because your brain has automatically adjusted to lower volume and now needs to adjust to a louder input level. After a while, your brain will adjust to this new level of sound and information. After a couple of weeks, if you still they are too loud for you, please contact us so that we can send close-tip ear domes that may help.
Read more - My right hearing aid charges fine, it turns on and off indicated by the blue and gren light that still turns on. But there is no beeping and there is no sound.I have tried charging it multiple times and leting it turn all the way off for a while and tur
Thanks for reaching out to us! Based on the issues that your experiencing with your hearing aids, it could be some earwax blockage. We strongly suggest that your clean the tubes of your hearing aids using the cleaning wires or attach a new tube. You may also call our customer support for further troubleshooting assistance.
Read more - My right ear piece turns on and turns off immediately
We are sorry that you're having some issues with your hearing aids. Please contact our customer support so we further assist you with device troubleshooting. We are here to help.
Read more - When someone approaches me, my aides whistle loudly. What do I need to do to stop this. Also, if I move my hand past my ear the aides whistle.
Please try a larger ear dome or use closed dome to reduce feedback and whistling sound.
Read more - rie 400 adjustable with android phone specifically samsung galaxy A51 ( sm-a51u
Thank you for your inquiry. Rie400 hearing aids has no Bluetooth feature and not compatible with any android phones. To learn more about our hearing aids, visit our website:https://www.earcentric.com/hearing-aids You may also call: 1-888-961-4873 for any assistance. We are here to help!
Read more - how do I obtain a longer warranty?
All our products are covered against defects in materials and workmanship for 1 year from the time you receive your order. For extra coverage, we offer Hearing Aid Product Protection Plan (PPP) with 100% full coverage and protection against all types of damage and faulty workmanship for 1 year. For more information on how to avail the product/service, please contact our customer support. We are here to help.
Read more - How can i determine the right size ear dome? The stock one fell out. is that a sign?
Start with the largest one. There are different sizes of hybrid and closed-tip domes included on the package. It's best to try each one of them for you to find out the size of domes that would fit best into your ear canal. Feel free to contact our customer support for assistance. We are here to help.
Read more - When the amplifier is in the ear is has a sound like air is blowing
Whistling noise usually happens due to ear domes not properly fitted in ear canal. If the domes isn't properly fitted in your ear canal, it can cause sounds and air to leak out and make those uncomfortable noises. Here are some tips to eliminate whistling/feedback: 1. Take out the dome and re-insert it in your ear. The whistling noise should stop once the device is fitted correctly inside your ear. 2. Changing the dome size (preferably closed-tip) of your hearing aid might also help; 3.Whistling can also be caused by a buildup of wax on the ear tube. (clean/replace ear tube) Please contact our customer support for further assistance with troubleshooting.
Read more - When pushing the volume down button, I hear 3 beeps. Booklet says 2 beeps for maximum volume, what are 3 beeps for?
2 or 3 beeps indicate it has reached the highest/lowest volume level. Volume level is controlled using the rocker switch. • Press the top of the rocker switch to go up in volume. • Press the bottom of the rocker switch to go down in volume Once device is turned ON, sound amplification will begin within a few seconds. Raise volume SLOWLY to avoid ear shock. As you adjust the volume, the device will beep. Three (3) beeps indicate it has reached the highest/lowest volume level. Please contact our customer support for any assistance. We are here to help.
Read more - do I place the charger and the hearing aids in the dehumidifier? If not, how do I charge them at night and dehumidify the permanent rechargeable hearing aids?
No. You should only put the hearing aids in the dehumidifier NOT the charger. You may place y our hearing aids in the dehumidifier anytime of the day as soon as your done using it. By doing this, it will help deodorize and remove moisture on your device and can also prevent damage on your hearing aids. For charging your hearing aids, you can do it at night. It is safe to leave the hearing aids on the charger overnight because both device and charger has built-in overcharge circuit. For any assistance, feel free to contact our customer support. We are here to help
Read more - How do you know when unit is turned off
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - How do you know when the aid is turned on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - how do you turn aid on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - What is the difference between turning on and changing program since the same button is used for both?
To TURN ON or TURN OFF your hearing aids, you need to PRESS and HOLD the power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. While for changing Programs, you just have to QUICKLY PRESS the power switch until you hear the beeping sounds. Note: • 1 beep indicates 1st program which is recommended for watching TV, and normal conversations. • 2 beeps indicates 2nd program. This is ideal for restaurants or meeting with noisy background. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - REF. SKU#10117. From the picture shows by Walmart and Amazon I understand that there is 1 “right” and 1 “left” unit in this PAIR. Am I right?
The main hearing aid body is interchangeable. Only the ear tubes are ear specific. You may check the color indicator at the tip of the ear tubes (Red is for the Right ear, and Blue is for the Left ear). If you have any questions, feel free to contact us anytime. We are here to help!
Read more - How do I know my hearing aide is charged
To charge your hearing aids, Plug power adapter into standard outlet and connect adapter and charging base to the USB cable provided. Then, place hearing aids on the charging base. Charging time is just 2.5-3 hours and each charge give you 20 hours of continuous hearing time. Charging Light Indicator: • Blue light indicates charging • Green light indicates fully charged If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - Is it ok to charge hearing aids every night
Yes. Both hearing aids and charging base have built-in overcharge circuit so it is safe to leave your devices on the charger or leave charger plugged after fully charge even overnight. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - Can these hearing aids be customised and used as per the hearing defect
EasyCharge is not programmable but it is 100% digital OTC hearing aids that is designed to work for mild, moderate up to severe hearing loss. Digital hearing aids amplify significant sounds only such as human voice while suppressing background noises. For programmable hearing aids, we have DiscoMax/DX800 model. To learn more about the product feature, you may visit our website: https://www.earcentric.com/earcentric-rechargeable-hearing-aids-disco-max.html If you have questions or need further assistance, please contact our customer support. We are here to help!
Read more - What is an ear dome
Hearing aid dome is the soft, little bell-shaped piece of plastic that comes with your behind-the-ear hearing device. This dome attaches to the tubing on the hearing aid and fits inside your ear canal. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - How do I install the booster kit
Here's the step-by-step on how to install volume booster: 1. Attach an ear dome to the tube; ear hook attaches by turning counter-clockwise onto device body. 2. Insert ear dome with tube attached into your ear canal. 3. Place device behind ear with ear hook resting on top of ear. Measure an appropriate length (3 mm/0.1 inch) using a mirror and trim tube at marked line. 4. Attach the tube to the end of the ear hook If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - I have a model SAP40T from 2017. The left tube broke off. Can I get replacement parts for this model?
For hearing aid accessories, you may place the order directly in our website. Link here: https://www.earcentric.com/accessories. You may also contact our customer service for assistance at: 1-888-961-4873. We are here to help!
Read more - Will the wax guards for CIC work for RIC hearing aids?
Yes. Earwax guards help prevent earwax and debris from entering and damaging the hearing aid receiver. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - The info on the rie 400 say you can easily change volume “and programs” … what programs does it include and how do I change them?
Rie400 hearing aids have two programs. 1st program is for quiet environments like TV or conversation, while 2nd program is recommended for noisy outdoor environments. Customers find the program for noisy environments helpful in reducing background noise. How to switch program: When the hearing device is turned ON, it will revert to previous program and volume setting. Long press the lower portion of the rocker switch to switch listening programs. Feel free to contact us if you have questions or need further assistance on your hearing aids.
Read more - where can I get tubes?
For tubes and other hearing aid accessories, you may place the order directly in our website; Link here: https://www.earcentric.com/accessories. If you have questions and need further assistance in placing order, please contact our customer support. We are here to help!
Read more - Can you shower with your hearing aids on?
No. Though earcentric hearing aids are water resistant, it is made of delicate electronic components. Water, or any sort of moisture, is very bad for them. The inside of hearing aid can rust and corrode that may lead to water damage if moisture gets inside of the device. If you have questions and need further assistance, Please contact our customer. We are here to help!
Read more - I have a question about using the Dehumidifier. The "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier. I cannot locate a battery door on my EX2 units. Please help. Than
Thank you for contacting us. Please be advised that the instructions on the "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier only applies to battery operated device. If you have a rechargeable one, just put the hearing aids in the dehumidifier as it is. If you have further questions or need further assistance, feel free to contact us.
Read more - is 110 V only or can be also 220V (international usage)
It is international voltage 110v-240v. It comes with a USB cable and a power adapter. You can plug it into any outlet or you can connect it to a USB port on your laptop.
Read more - How do I fix the charging connector on ear piece
Send back to us and we will fix it for you, free of charge!
Read more - OOPS! Warranty - Free!
Free! Already Included In Every Hearing Aid You Purchased.
Occasionally hearing devices break. If you accidentally break or damage your devices within 12 months of the date of purchase, our OOPS! Coverage Replacement Discount is available. Here’s how it works: You get a 50% discount off your replacement device purchase. That 50% is equal to half the purchase price of your original device. Your damaged hearing devices must be returned with proof of purchase within 12 months of the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. This plan covers damages that are not covered by manufacturer's warranty, such as corrosion, water damage, misuse, or improper installation.
Read more - How do you adjust the volume on the EarCentric EasyCharge Rechargeable Hearing Aids?
EasyCharge has a rocker button (up/down). Press upper button will increase the volume and lower button will decrease the volume. There are 12 level of adjustment. When you reach the max volume, you will hear 3 beeps.
Read more - Are these real hearing aids?
Yes. All our devices are examined and approved by the FDA. Hearing aids process sounds through different channels and bands. They amplify informative signals while suppressing noise.
Personal Sound Amplification Products (PSAPs), on the other hand, would simply pick up sounds and amplify everything, including loud background noises.
Read more - Will your hearing aids work for me?
Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss cases, such as high frequency hearing loss due to aging.
Rechargeable hearing aids have a built-in lithium battery and provide a whole day of reliable hearing with a simple charge. The nature and degree of your hearing loss as well as your lifestyle will factor into your decision. We have hearing aids for all levels and budgets.
We offer a risk-free in home trial period and money back guarantee to ensure your complete satisfaction. Our customer support team will help you find the best choice and get the most out of your hearing aids.
Read more - Which hearing aid will work for me?
Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss cases, such as high frequency hearing loss due to aging.
Rechargeable hearing aids have a built-in lithium battery and provide a whole day of reliable hearing with a simple charge. The nature and degree of your hearing loss as well as your lifestyle will factor into your decision. We have hearing aids for all levels and budgets.
We offer a risk-free in home trial period and money back guarantee to ensure your complete satisfaction. Our customer support team will help you find the best choice and get the most out of your hearing aids.
Read more - Do I need a hearing test?
Nope. No hearing test is needed when you order EarCentric ready-to-wear hearing aids. Studies show 80% of people experience similar hearing loss, so there's no need for a custom fit. Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss such as high frequency hearing losses due to aging. Every hearing aid we sell has 2-4 settings that fit 80% of people! And if it doesn't? We'll give you 100% of your money back!
Read more - Should I buy one or a pair of hearing aids?
A pair! The brain processes signals from both ears for improved clarity and balanced sound. If you have hearing loss in both ears you will be able to hear much better with two hearing aids, and your satisfaction with those hearing aids will be much higher. If you only use one hearing aid, but have hearing loss in both ears, your brain must process two different sound and clarity levels, which makes the sound signal more difficult to understand. This is the main reason we offer you Buy One Ear Get Another Free to improve your quality of life.
Read more - I have glasses. Can I still wear hearing aids?
Yes, our models are compatible with eyeglass frames. Many of our users wear both glasses and hearing aids. Eyeglasses in no way affect the functionality of the hearing aid device.
Read more - How common is hearing loss?
Hearing loss is not an isolated condition, and is, in fact, quite prevalent. In the U.S. alone, there are at least 40 million Americans with hearing loss, ranking it as the third most prevalent chronic health condition in the U.S., the first two being arthritis and cardiovascular disease.
The two most common causes for hearing loss are the natural aging process (senescence) and continuous exposure to loud sounds.
Read more - What's included with your hearing aids?
With every hearing aid package purchased from us, you will receive:
- Rechargeable hearing aids equivalent to a pair of $3,000 hearing aids from local clinic
- Dual charging base
- Variety pack of ear domes of different sizes
- Set of batteries or charging base/cable for rechargeable hearing aids
- All cleaning tools needed
- A Carring case to protect your hearing aids
- User manual with online video tutorials
- A manufacturer warranty for 1 year
- Complimentary cleaning service and repair checks for the life of the hearing aids
- Unlimited technical support by phone, online chat and email
- 100% money back guarantee for risk-free in-home trial
Read more - Product Protection Plan (PPP)
With our Product Production Plan, you are 100% fully covered and protected against all types of damage and faulty workmanship. Product Protection Plans include the cost of repairs for covered product failures with a $0 deductible. If it is not repairable, we will replace it!
Here's how it works: Starts on the date of hearing aid(s) purchase, we will repair or replace any defective or malfunctioning part or send you brand NEW hearing aid(s) at no charge, shipping is free too!
- 100% Coverage for ALL accidental damage
- 100% Coverage for ANY defects or malfunctions
- FREE Shipping
- Lifetime tune-up service ($159 value)
It Happens. Save Hundreds! Contact Us
Read more - Why are the prices of your hearing aids so low?
Think our hearing aids as "Toyota". They provide the features that you may need for your everyday life, at affordable prices. They are not "BMW" with the fancy bells and whistles such as Bluetooth, remote control etc.
However, our digital hearing aids do use the advanced sound processing technology found in these $3,000 devices, to enhance human voices while suppressing noise in the background. They also have on-device volume control and program switch to give you more freedom to adapt to your individual hearing environments.
By eliminating the middlemen in traditional hearing aid market, we are able to provide affordable hearing aids and pass the value directly to you, our customer.
Read more - How do I set device volume lower than original setting
it comes with a volume switch. You can press the lower button to lower the volume and upper button to increase the volume.
Read more - Clean, Check, Tune-Up, And Reprogramming Service
If you feel that your device might be in need of an evaluation, or a good thorough cleaning, or tune-up or Reprogramming, we'll perform that service for you free of charge. You only need to pay for the shipping.
Read more - Will I experience an adjustment period with my new hearing aids?
Yes. A sudden enhancement in hearing coupled with improved clarity can take a period of adjustment, but is well worth it! To adjust completely to wearing hear aids can take from a number of days to even a few months.
We believe that the only way to truly know if hearing aids are right for you is to try them out where you live, work and socialize. This is why we offer a trial period to ensure you find a perfect pair. If they don't work, simply return for exchange or refund.
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